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We aim to process all orders placed before 12:00pm Monday-Friday same day, however this is not guaranteed and all orders are subject to stock availability and completion of our security checks. We aim to post all orders within 3 working days.
All delivery times are taken from the day of despatch. For UK orders please allow up to 4 working days for delivery, if your order has not arrived 4 days after being marked as despatched please do contact us, all items are sent via recorded delivery and Royal Mail don't always put an attempted delivery note through the door (god bless them), if the package is then not collected within a week it is returned to sender. For international orders please allow up to 15 working days. All items are sent recorded, this is company policy, we can not give delivery instructions and the package can not be left without a signature.
Please note: We only Part Ship orders if the out of stock item on any given order is small enough to justify a Part Shipment. A Part Shipment is solely at the Managers discretion. To avoid disappointment, please do not order any out of stock items along with in stock items and expect Partial Shipping.
In these cases we advise you to place as many separate orders as necessary to have in stock items delivered on time.
Please note that to cancel your order, you must cancel it before it reaches the 'Completed' status. If you cancel after this point you will be liable for a 10% late cancellation fee.
On receipt of your order please check the packaging and contents carefully. If any of your parcels are damaged or missing please specify this on the delivery note when you sign for the goods. Please keep any boxes that the products are supplied in for two weeks following delivery in case you need to return the product.
If you have any problems with your delivery or goods within your order, i.e. faults, damage or defects you must notify us within 7 days of receiving your order. You must notify us in writing either by Email, Fax or in Written Form.
Postage costs are calculated based on the weight of the items ordered and the destination, we charge actual shipping costs only. To calculate your total, add the items you require to your basket and click on the calculate shipping cost button, this will give you a postage cost guide.
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Amazing - can't wait till next treatment.
I have never bothered to write a review before, but this is the only product Ive ever bought which has made a noticeable difference to my skin! It looks clearer, brighter, smaller pores and way less blackheads after only 3 treatments. The bottle is small, but Im halfway through after 3 treatments, so will easily do 6. Same price in beautician is over 200 quid!! Thanks Bravura, I will be buying this stuff forever and telling all my friends :)
Liz
This Stuff is amazing!!
I brought this product as a last resort to help my Acne, after i came of the pill i developed hormonal acne which has gradually got worse and worse. It started to leave lots of marks and i was quite upset as i had not had acne since a teenager. I tried antibiotics tablets and creams but nothing has worked. I brought this product along with the 15% glycolic night cream. i started on the 30% but have now moved on to the 50% along with using the night cream. My skin has cleared right up and nearly all my spots have gone. my skin looks smooth, silky and bright. This stuff is brilliant. my sister has also brought some now as ive told her how good it is!
Emma
Works but watch out for flaking
I have a relatively dark chocolate African Caribbean skin tone. I've used this product on four occasions now; once a week. For some reason my skin seems to peel and flake a lot and has darkened areas where the flakes occur. This lasts 2-3 days after each peel. During the time of the peel and the flaking my skin looks like it has burn patches/scarring, which means I have to minimise going out in public. However, after 3 or 4 days my skin does look fresher and more radiant than before. This product does work - for sure! But the excess flaking and darkened patches have made me opt for the 50% glycolic peel, which, based on my research is a slightly weaker AHA alternative in terms of acidic concentration, in addition, glycolic peels have been said to induce less flaking and peeling . We'll see! I've just placed an order and will put this to the test. Bottom line is, if you are going to use this on a regular basis beware that you may have days where your skin looks damaged, which is a temporary draw back. But why go through a weekly cycle where you have radiant skin for half a week and damaged skin the other half? This may not happen to everybody though.
Just to note, I apply the salicylic acid for 2mins before washing off. Prior to using this I have been using the 15% glycolic toner, and 15% glycolic night cream for around a month with no problems.
Customer service is a little slow in responding to questions. Some I have yet to receive answers to! Pricing is competitive and items arrive very quickly. First class delivery service!
Bravura Note: The 20% salicylic acid is a very strong product, it can cause mild slighing and flaking but it shouldn't leave the skin sor or peeling, in this case the acid is too strong for the skin.
MrDA
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