We of course want your shopping experience with Bravura to be a happy one, if we send you an item that is damaged or different than stated on our website then please contact us within 14 days for a refund or exchange, the item must be unused and the seals intact to qualify for an exchange or refund.
If you have changed your mind after the item has been dispatched, please email us within 14 days of your purchase (order not delivery) and we will offer you an exchange or refund of the product excluding postage and packaging costs. If you received free postage and packaging then we will subtract the actual cost from the total.
In the unlikely event that your item should arrive damaged, you will first need to return the item before we can send a replacement (we will reimburse you for the cost you incur when returning the item).
In most cases the full ingredients list is listed with all products, you the customer are responsible for ensuring that you are not allergic to any of the ingredients listed as we can not be held responsible for any reactions occurred from the use of our products, always perform a patch test when using a new product.
For any returns made that are not through the fault of Bravura the customer is responsible for the cost of returning the item. Proof of postage is highly recommended (this can be obtained at a post office counter for free, but does not include tracking) as refunds or exchanges will not be given until the product has been received by us.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on our website.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the contact page on our website.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.